Shipping and Delivery
Freight Costs for Australia
Freight Costs charged will vary depending on value of order and what items you are purchasing.
| Package and Handling: | $2.50 |
| Orders over $250 plus GST: | FREE |
| Orders under $250 plus GST: | $15.00 |
| Express Post satchels (up to 5kg only): | $24.00 |
| Orders including Fabric rolls: | Freight on Fabric calculated at time of purchase. |
| Orders including Stands: | Freight on Stands calculated at time of purchase. |
| Customers that reside in a Remote Area: | Remote Area charge calculated at time of purchase. |
We only have up to 5kg Express Post satchels, therefore large and bulky items such as fabric can not be used for these purchases.
Freight Costs for New Zealand
The freight costs will not be added to your online order at checkout as your parcel needs to be manually measured and weighed.
Below is a snapshot of our freight charges (prices in AUD):
| up to 500g | $15.15 |
| 500g to 1kg | $16.70 |
| 1kg to 2kg | $19.80 |
| 2kg to 3kg | $28.60 |
| 3kg to 5kg | $37.80 |
| 5kg to 7kg | $47.00 |
| 7kg to 10kg | $60.80 |
| 10kg to 12kg | $70.25 |
| 12kg to 15kg | $85.10 |
| 15kg to 20kg | $109.85 |
Packages up to 20kg and within Australia Post specifications will be posted via Australia Post (International Express) and a minimum of 5 business days will be required until delivery (excluding any time in customs if applicable).
For orders weighing over 20kg or outside the Australia post specification, our customer service team will be in touch to discuss alternative delivery options. There are certain items that the New Zealand Government prohibits the import of. For more information on such products see Prohibitions and restrictions.
All duties and taxes charged by the New Zealand government are the customer's responsibility. For more information please visit New Zealand's customs duty estimator.
Specifications
| Maximum Weight: | 20kg |
| Maximum Size: | 105cm (L) x 140cm (Girth) |
| Minimum Size: | 16cm (Girth), 5cm (L), 5cm (W) |
Girth is calculated by adding the height and width of the item, then multiplying by two.
Track Your Order
Once your order has been despatched, you will receive an email containing your tracking number.
Follow the link in the email or visit the Australia Post / Direct Freight website and enter in the tracking number to track your delivery.
Please note it may take up to 24 hours for tracking information to appear on the Australia Post / Direct Freight website once you receive your tracking number via email.